How do I View Returns on Takealot in South Africa?

Being an online retailer on Takealot is not always going to be a smooth ride. Sometimes, your customers may return their orders for several reasons, and that's okay. However, what's not okay is not understanding why they did so. Because it does not give you room for improvement. In this article, let's see how you can view returns on the Takealot Seller Portal in South Africa.

View Returns on Takealot in South Africa

If you are a Takealot Seller, then you can view all returns on the Takealot Seller Portal in South Africa. The returns window provides detailed insights on the product details, why the product was returned, and whether or not you can resell it.

Let's understand how you can view returns on Takealot in South Africa.

1. Log into your Takealot Seller Account.
2. Then, from the left-hand menu, click on 'Sales' and select 'View Returns'.

This will open the 'View Sales' window that displays all the sales within a defined date range and other parameters.

You may not be able to manipulate data in this panel, but you can view specific information via keywords, IDs, and date ranges.

What information does the View Returns window show?

To understand what's going on in the View Returns section, you should understand all the sections/classifications. If you are a seasoned seller, understanding this will be easy as pie for you.

We have explained View Returns in Takealot in our video right here. We highly recommend giving it a watch.

The section includes the Return Date, RRN, Order ID, Product Title, SKU, TSIN, Return Reason, Quantity, Distribution Centre location, and Evaluation Outcome.

The section will look something like this.

If you observe the image above, you can see that certain sections have either a search bar or a filter. For example, you can search for a specific returned product with keywords, RRN code, SKU, or TSIN.

You may also filter the list according to the reasons for returning the product, Takealot DC information, or evaluation outcome.

The evaluation outcome is Takealot deciding whether the product is still sellable. If it is in a sellable condition, the product will be sold as an in-stock item in the future. If it's not, then a removal order will be declared for the returned product.

Under the RRN code of each returned product, you will find the 'View Details' button. You can click this button to view all the details of your product, along with the return reasons and submit a dispute against the return (whenever applicable).

How do I file a dispute on returned products in Takealot in South Africa?

So, you wish to file a dispute against the reasons because you feel it was returned for the wrong reasons. Then it's time to file a dispute.

Here's how you can do that.

1. As you already know, you can see the complete information about a returned product from the link under the RRN code.
2. Under Dispute Ticket ID, click on the Log a Ticket link.
3. This should take you to a Google Form. Fill out all the relevant information accurately and submit your ticket.
4. After submitting your ticket, you will receive an ID on your query, which you should save for tracking purposes.
5. You can save that ID by going back to the View Returns page and pasting the Dispute Ticket ID in the block under the full details of the product.

Please note that only certain return reasons allow you to file a dispute. Furthermore, you can only file a dispute on a return within 30 days after the collection of the returned item.

Alternatively, you may also consider contacting Takealot via their support centre. Make sure you keep your dispute ticket ID at hand.

Conclusion

And that's all about the View Returns window on Takealot in South Africa. It allows you to see all the returns and file any disputes, thus giving you a fair ground in the retail trade.

We have a full-fledged Takealot Seller Course that is FREE for a limited time. Head over to the link and take advantage of the offer today!

For any queries, feel free to connect with us today.